Returns and Exchanges

The Mattress Experts does not offer Exchanges, Returns or Refunds of any kind on any items sold in our stores.


Because we do not want to sell you a mattress someone else has slept in and you do not want to sleep in a bed someone else slept in, even if it was for just one night. For health, hygiene and safety reasons, we cannot accept returns on any mattress, pillow, sheets, mattress topper, or other bedding.

Also, all mattresses are firmer when new and will adjust to your body during the first 30 – 45 days. You may experience different levels of comfort as your body also adjusts to the feel of a new mattress.

Any manufacturer defects are covered by the warranty, provided the mattress is not stained. Do not forget the mattress protector.

We encourage all customers to spend quality time testing each mattress and pillow they intend to purchase in the manner in which they sleep, while wearing comfortable clothing.

If you have any questions, please do not hesitate to ask an In Store Sleep Specialist.