Privacy Policy

THE MATTRESS EXPERTS' PRIVACY POLICY

This privacy policy sets out how The Mattress Experts (Subsidiary of Workplace Environment, Ltd) (“The Mattress Experts”and “TME”) uses and protects any information that you provide The Mattress Experts. Your personal information may be transferred between The Mattress Experts and Workplace Environments. Reasonable endeavours are made to ensure that data is only accessible to those who need it for the purposes it was provided.

We may collect personal information from you through your use of our website, when you request information from us or when you make a request for our services (such as ordering, scheduling deliveries, etc). The Mattress Experts is devoted to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when accessing your account information, you can be assured that such information will only be used in accordance with this privacy statement.

The Mattress Experts has a firm policy of protecting the confidentiality and security of information that we collect from our Customers. We do not share your non‐public personal information with unaffiliated third parties. Information is only shared with your consent except for the specific purposes below, in accordance with all applicable laws. Please read this policy carefully. It gives you important information about how we handle your personal information.

The Mattress Experts reserves the right to change this policy at any time.

USE OF INFORMATION

We limit the collection and use of non‐public personal information to the minimum we believe is necessary to deliver superior service to you.

WHAT WE COLLECT AND HOW WE COLLECT IT

We obtain most non‐public personal information directly from you or your agents whether in person, by telephone or electronically.

We may obtain the following information:

  • First name, last name, corporate entity (if purchasing as a business);
  • Delivery address, email address, business address, mobile numbers, home numbers, business telephone numbers and other Contact information necessary to maintain superior customer service and satisfaction;
  • Technical information, such as information from your visits to our website or in relation to materials and communications we send to you electronically;
  • Financial information, such as payment-related information;
  • Information you provide to us when conducting in store purchases;
  • Information provided for the purposes of completing a transaction;
  • Public information contained in reviews you might post;
  • Any other information you may provide to us.

We may collect visitor information from the following areas on our website:

  • Contact – If you send us an email via any contact detailed on our website, we will use your details to respond to you;
  • Purchases – If you complete and online purchase;
  • We may collect or receive information about you from other sources, including publicly available sources, for instance in order to keep the contact details we hold for you accurate and up to date.

DISCLOSURE

We do not disclose any kind of non‐public personal information about our Customers or former Customers to anyone, except when we believe it necessary for the conduct of our business, or where disclosure is required by law.

Except in those specific, limited situations, without your consent, we will not make any disclosures of non‐public personal information to other companies who may want to sell their products or services to you.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with better service, and in particular for the following reasons:

  • To provide and improve this website;
  • To provide and improve our services to you;
  • To maintain your account with us;
  • To process warranties;
  • To provide you with your invoices so that you can properly maintain your records;
  • To compile anonymous statistics, such as website usage statistics;
  • To advising you about our products, services and other opportunities;
  • To complete sales transactions;
  • To manage and administer our relationship with you;
  • Delivery or servicing of goods purchased;
  • Internal record keeping;
  • Sending digital invoices;
  • Sending email about new products;
  • Maintaining your account records, as applicable;
  • From time to time, we may also use your information to contact you for general account information;
  • We may contact you by email, phone, fax, or mail for collecting capital calls;
  • We may use the information to customize our website to provide better service to you;
  • To compile anonymous statistics, such as website usage statistics;
  • To make necessary calls or transmitting other information which we think may be valuable using the email address which you have provided;
  • To fulfil our legal and regulatory obligations

If you have any questions about this privacy policy or requests in respect of personal data, please contact us at sales@mattressexperts.ky